Blar i UiS Brage på forfatter "Hejraty Namin, Boshra"
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The effect of a caring climate on frontline employees’ turnover intention in the service industry: a serial multiple mediation model
Hejraty Namin, Boshra; Marnburg, Einar; Dagsland, Åse Helene Bakkevig (Peer reviewed; Journal article, 2022)Drawing upon ethical climate theory and conservation of resource theory, this study provides a theoretical model to explain the effect of a perceived caring climate in the workplace on the employees’ turnover intention ... -
Frontline Service Employees’ Profiles: Exploring Individual Differences in Perceptions of and Reactions to Workplace Incivility
Hejraty Namin, Boshra; Marnburg, Einar; Dagsland, Åse Helene Bakkevig (Peer reviewed; Journal article, 2022-03)Employee turnover is a big issue in the service industry, which can be significantly affected by job stressors including workplace incivility. This exploratory study aims to identify the frontline service employees’ profiles ... -
Shedding Light on the Dark Side of the Organization: Frontline Employees’ Perception of Workplace Incivility
Hejraty Namin, Boshra (PhD thesis UiS;, Doctoral thesis, 2022-08)Given the different norms across cultures, industries, and organizations, every workplace accepts a number of shared moral understandings as to its own respect norms among the members. However, in today’s global workplace, ...